The numerous processes involved, the systems used, and the skills required to be successful in the HR Administrator function will be taught to delegates and they'll look at a variety of HR operations, from recruitment interviews to training administration and performance reviews, to see what skills are needed and what function the HR Administrator plays in the process. Delegates will get an understanding of the HR department and will have the opportunity to learn about the latest approaches used by HR professionals to construct high-performing teams on a daily basis. This will give you confidence because you'll know what the HR department's major activities and working techniques are..
Course Content
• Describe the work and structure of a modern personnel (HR) department
• State why accurate and accessible HR records are essential
• Describe the steps involved in a recruitment campaign
• State the HR requirements for the induction of a new employee
• Describe the uses of different selection and recruitment tools
• Help to plan and administer performance appraisals
• State the benefits of having an HR Strategy and long-term HR Plan
Senior HR leaders responsible for leading their departments and making targeted people investment decisions, HR professionals responsible for the quality and performance of HR employees, HR generalists and business partners who work with line managers and HR specialists who like to leverage their expertise, as well as line managers responsible for building the talent difference.
Course Content
• Link their internal HR processes and activities with outside expectations.
• Get acquainted with modern HR analytics tools and concepts.
• Develop the essential competencies that HR professionals need to acquire in order to influence their personal effectiveness and their contribution to business success, as perceived by the organization’s stakeholders.
• Get in depth insights into the six contemporary HR competencies that define HR professionalism.
• Review and analyze various case studies of corporations where HR leadership is actually demonstrating the set of six competencies.
• Apply tools to assess and improve each of the six competencies.
• Lead an effective HR department that delivers business results.
The HR department has the potential to become a high-value-added component of the company, with a vital role in the development and implementation of corporate strategy. This is due to the increased significance of human capital in business performance. Instead of being a simply administrative function, HR will be more effective as a strategic partner in the organization. In order to win this prize, the HR department must improve its ability to measure how HR decisions affect the organization and how the organization's decisions affect human capital. In short, if HR is to become a true strategic partner, it must generate stronger measurements and analytics.
This Training Course will provide the potential uses and effective application methods of business metrics, alongside best practices in Human Capital Analytics so you can better gauge how to use data and metrics effectively to deliver tangible information and results to your business.
Course Content
• To examine the use of internal and external measurement frameworks which establish the contribution of the HR function
• To examine the use of internal and external measurement frameworks which establish the contribution of the organisation’s Human Capital
• To consider the messages that are revealed by such frameworks for the organisation as a whole
• To make decisions based on evidence rather than opinion.
• To understand what is going on that affects the Human Capital of an organization.
• To drive strategic change rather than react to it
The ethics of a corporation will define its reputation. Good business ethics are critical to an organization's long-term success. A thriving company culture and increased profitability can be fostered by implementing an ethical program. It takes time and work to develop a Business Ethics program, but it will do more than better business; it will change lives. The ethics of a corporation will have an impact on all levels of the organization. Customers, employees, suppliers, competitors, and others who interact with the company will be affected. All of these organizations will influence how a company's ethics are created. It's a two-way street; influence flows both ways, making ethical behavior a critical component of today's business.
Course Content
• Define and understand ethics and etiquette
• Understand the benefits of ethics.
• Understand with an example of how etiquette can be of value to a company or organization.
• Create strategies to implement ethics at work.
• Recognize social and business responsibility. • Identify ethical and unethical behavior.
• Learn how to make ethical decisions and lead with integrity.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Understand how to use a business card effectively. • Identify and practice at least one way to remember names.
Call centers are a business element that is here to stay, whether we choose to welcome them or cannot stand being interrupted by their calls. This Call Center Training course will teach call center workers how to get the most out of their phone-based employment, including how to listen and be heard effectively. Every phone conversation contains components of sales and customer service skills, which we will go over in depth in this stimulating and practical class.
Course Content
• Define and understand ethics and etiquette.
• Define what is my role as a Call Centre Agent
• Understanding the full use of telephone equipment
• Dealing with incoming calls as efficiently and politely as possible
• Stress the importance of acknowledging callers and keeping them informed at all times
• Describe standard telephone etiquette for answering calls, transferring calls and making calls
• Understand how to operate the telephone and contact centre equipment
• Ask probing questions to find out the purpose of the call and transfer to the correct person or department
• Capturing and logging the customer query on the computer information system
• Resolving customer queries promptly
• Prepare all necessary documentation and equipment prior to making an outgoing call
• Speaking eloquently and clearly on the phone
• The importance of ATTITUDE in my role
Change is one thing that can be counted on to always be there. Change is something we must learn to accept and live with. We must be able to comprehend and manage change effectively. This training will assist you in comprehending and using change management ideas in the workplace. In the corporate world, the one constant we can count on is change.
Course Content
• Expectations and Setting Boundaries
• Mobilizing the organization for change
• Designing the desired state
• Implementing Change
• Sustaining Change
• Human Responses to Change
The key drivers of a successful business include understanding consumer needs and wants, delivering on time, charging a reasonable price, and providing a high-quality product or service. Consumer research shows that consumers rarely buy based solely on price; they also want the service or product delivered on time, at the right quality, and with a clear indication that the product / service will be backed-up by a guarantee that the business will promptly fix any problems or issues if the product / service fails to meet their expectations. This two-day session will walk you through the steps to running a successful customer-facing, quality-driven business.
Course Content
• Identify factors that influence customer expectations
• Suggest ways to deal with unrealistic customer expectations
• Distinguish between service quality and customer satisfaction
• Discuss the five dimensions of service quality
• Analyse existing service processes
• Propose ways in which service processes can be improved
• Discuss possible solutions when dealing with difficult customers
• Distinguish between service recovery strategies when service failures occur
• Identify appropriate phone and e-mail etiquette when communicating with customers.