This course introduces participants to the essential knowledge, skills, and attitudes needed to implement effective mentoring and coaching in the workplace. Designed for managers, supervisors, and HR professionals, it focuses on building supportive relationships that enhance knowledge transfer, increase skill levels, and prepare employees for career growth and succession. Participants will learn how to set up, manage, and evaluate mentoring and coaching programmes that strengthen organisational performance and ensure continuity of core skills. 

Course Content 

      •  Understanding mentoring vs. coaching: definitions, roles, and relationships

      • Benefits of mentoring and coaching for employees, mentors, and organisations

      • Self-awareness and the holistic development model

      • Coaching skills, situational leadership, and effective delegation

      • Preparing coaching plans, questioning, probing, and active listening techniques

      • Giving and receiving constructive feedback

      • Roles and responsibilities of mentors, coaches, and mentees

      • Setting, monitoring, and evaluating mentorship programmes

      • Overcoming obstacles and challenges in mentoring and coaching

      • Cross-cultural and cross-gender mentoring strategies

      • Phases of the mentoring relationship and success/failure factors