This one-day accredited course is designed to equip participants with the skills needed to build strong, constructive, and professional relationships in the workplace. Through practical strategies and proven communication techniques, participants will learn to liaise effectively with stakeholders, foster teamwork, manage conflict, and enhance collaboration across all levels of an organisation. The programme focuses on improving both verbal and non-verbal communication, promoting mutual respect, and creating a positive and productive work environment. 

Course Content 

      •  Networking and building relationships with internal and external stakeholders

      •  Effective interpersonal techniques and group communication methods

      •  Giving and receiving feedback constructively

      •  Active listening and assertive communication

      •  Transactional analysis and appreciation in workplace interactions

      •  Building effective relationships with managers and colleagues

      •  Identifying, managing, and resolving personal conflict

      •  Team-building strategies and consultative decision-making

      •  Keeping stakeholders and team members informed of developments