This 2 Day course equips managers, supervisors, and HR professionals with the skills to design, implement, and improve performance management systems that drive real organisational results. Participants will learn how to set clear performance standards, conduct effective reviews, provide constructive feedback, and build a culture of accountability and development. The programme focuses on moving beyond routine appraisals to creating meaningful processes that motivate employees, enhance productivity, and align performance with organisational goals. 

Course Content 

      •  Purpose and definitions of performance management

      •  Designing and developing performance management systems

      •  Balanced Scorecard and KPI approaches

      •  Measuring individual and organisational performance

      •  Common challenges in performance management (judgement, objectivity, inconsistency)

      •  Planning the performance management process (work plans, KPAs, KPIs, performance standards)

      •  Implementing and improving systems through change management

      •  Conducting performance reviews and appraisals

      •  Giving and receiving constructive feedback

      •  Coaching, counselling, and disciplinary interviews

      •  Identifying training needs and career development planning

      •  Rewarding and reinforcing team performance