Management abilities are built on the foundation of communication skills. Interpersonal abilities enable us to collaborate on ideas, listen better, build observation skills, and effectively exchange information. Interpersonal abilities enable us to collaborate on ideas, listen better, build observation skills, and effectively exchange information. This workshop not only looks at strategies to improve your communication skills, but it also prepares you to conduct tough and inspiring conversations.
Course Content
MODULE 1: Emotional Intelligence
• What is Emotional Intelligence?
• Johari’s Window
• The Myers Briggs Personality Test
MODULE 2: Interpersonal Skills & Communication
• The Communication Process
• Barriers to Communication
• Listening Skills
• The Listening Continuum
• Feedback • Ways to Give Feedback
• Ways to Receive Feedback
• Communicating Assertively
MODULE 3: Networking & Building Effective Teams
• Building Effective Teams
• Networking Opportunities
• Appropriate Communication
MODULE 4: Conflict Management
• Interpersonal Skills and Conflict Management
• The Dual Concern Model
• Negotiation & Collaboration
• Conflict Management Techniques
• Four Ways of Managing Conflict
The short course, Critical and analytical thinking in practice will help you prepare for the changing needs of the future workplace. Complex problem solving and critical thinking have been highlighted as the most crucial job talents by 2020* (World Economic Forum, 2016 The Future of Jobs), however due to their implicit and multidisciplinary character, these skills are rarely formally taught in traditional training. This short course will improve your critical thinking, problem-solving creativity, cooperation, systems thinking, and decision-making skills. Theoretical information as well as practical experience in implementing these abilities will be provided to participants.
Course Content
• Understanding Critical Thinking
• Information and Perception
• Illusions, biases and fallacies
• Sources of Information
• The Critical Thinking Process
• A Critical Thinker's Skill Set
• Creating Explanations
• Dealing with Assumptions
• Assertions and Proof
• Putting It into Practice
We all have to negotiate on a regular basis, both in our personal and professional life. Your ability to influence others and negotiate outcomes is one of the most critical abilities you can have for satisfaction, advancement, and even success, regardless of the situation or which level of the organization you are on. Even if you have brilliant ideas, you must'sell' them in order for them to be implemented. The Negotiation Skills course will equip you with the knowledge and skills for effective negotiation to drive mutually beneficial outcomes.
Course Content
MODULE 1:What is Negotiation?
• Negotiation and Influencing Skills
• Factors that Impact Negotiation
• Stages of Negotiation
MODULE 2: Planning
• Discussion
• Defining Objectives
• Achieving Success
• Coming to an Agreement
• Executing Action
MODULE 3: Utilising Communication and Communicating Effectively
• The Significance of Listening
• Being Assertive
• Tools and Techniques for Negotiation
• Building Good Relationships
• Being Confident and Comfortable
• Collaborating with Others
• Solving Conflict
• Handling Difficult Situations and Manipulation Professionally
• Varying Levels of Negotiation
• Self-Assessment of Personal Negotiation Style
We are constantly faced with issues that require judgment. Most decisions are made without using a complicated decision-making process: Are we hungry? Then we eat. There are other challenges, such as selecting how to prioritize our work or figuring out why a process failed and what to do about it, that require a more sophisticated approach to problem solving. Things often grow even more difficult, or our judgments may have a significant influence on our lives, careers, or the lives of people around us; here is where we must be able to think critically and ensure that our rationale is sound.
Course Content
• Problem solving and decision making
• The rational approach to problem solving (Kepner & Tregoe)
• Problem analysis supplementary tools
• Decision making supplementary tools
• Creativity and problem solving
This course exposes participants to time management tools and practices that will help them better manage their time and feel more in control. The program helps participants to identify areas of their jobs where time may be better spent and the steps that need to be taken to address the issues identified. Although the word "time management" has been around for a long time, it gives the wrong idea since time cannot be controlled; we can only manage ourselves and our use of time. We show you how to incorporate time management tactics into your daily routine so that you may identify and resolve personal time management issues while maintaining control over your working day.
Course Content
• Identify time management profiles
• Understand the principles of time management
• Draw up time efficient work plans to carry out department/division/section work functions
• Implement time efficient work plans
Employing the most effective approaches for setting and achieving objectives is crucial. Setting objectives or targets is an important component of time management, as is finding the correct things to do and making strategies to accomplish them. This patient cat's aim is to eat a tasty food, and he's already plotting how to get there. Before you can make plans, you need to know what you want to achieve, so create some goals for yourself that you can see....and let's get started on achieving them.
Course Content
• Getting Started
• Tips for Completing Tasks
• Overcoming Procrastination (I)
• Overcoming Procrastination (II)
• Increase Your Productivity
• "To Do" List Characteristics
• Four P's of Goal Setting
• Smart Goals
• Improving Motivation
• Mistakes Will Happen
• Wise Time Management
• Wrapping Up