This three-day course is designed for newly appointed supervisors, managers, and team leaders who want to develop the essential skills to lead high-performing teams and achieve sustainable organisational goals. Participants will gain practical tools to set clear expectations, monitor performance, motivate staff, and effectively manage both people and processes. The programme combines management theory with real-world applications to strengthen leadership confidence, build effective workplace relationships, and drive productivity. 

Course Content 

      •  Understanding the supervisory role and holistic personal development

      •  Why organisations need managers and supervisors

      •  Transitioning from old-style to modern, empowering management approaches

      •  Accountability, responsibility, and authority in supervision

      •  Core management functions: planning, leading, organising, controlling

      •  Building effective workplace relationships and diverse teams

      •  Identifying and applying different management styles

      •  Planning, prioritising, and achieving results

      •  Facilitation skills for meetings and group dynamics

      •  Conflict resolution and problem-solving strategies

      •  Delegation, feedback, and active listening techniques

      •  Monitoring performance, time, finances, and quality

      •  Motivating and developing team members

      •  Workplace discipline and counselling Personal growth, vision, and action planning